Privacy Policy — How jetbas Protects Your Personal Data

📅 Last Updated: July 2026

This Privacy Policy ("Policy") describes how jetbas ("jetbas", "we", "us", "our") collects, uses, stores, shares, and protects personal information in connection with the operation of the website jetbas.app and all associated services, games, betting markets, and customer support channels (collectively, the "Platform"). This Policy applies to all registered users ("Player", "User", "you") and to visitors who browse the Platform without registering an account. By accessing or using the jetbas Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree, you must stop using the Platform and, if applicable, close your account.

1 Data Controller Information

jetbas is the data controller responsible for the personal data collected and processed through the Platform. This means jetbas determines the purposes and means by which your personal data is processed. All data protection enquiries, access requests, and complaints should be directed to our support team at [email protected].

2 Categories of Personal Data We Collect

We collect and process the following categories of personal data in connection with your use of the jetbas Platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, gender, national ID or passport number	Account registration, age verification, KYC compliance
Contact Data	Email address, Bangladesh mobile number, city/district	Account communication, support, OTP delivery
Financial Data	bKash/Nagad wallet number, transaction IDs, deposit/withdrawal history	Payment processing, fraud prevention, AML compliance
Technical Data	IP address, device type, browser type, operating system, session tokens	Platform security, fraud detection, session management
Usage Data	Games played, bets placed, time spent on platform, pages visited	Service improvement, responsible gaming monitoring
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer support, dispute resolution, quality assurance
Marketing Preferences	Opt-in/opt-out status for promotional emails and SMS	Delivering relevant offers only to consenting players

We do not collect or process special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (except where voluntarily provided in the context of a responsible gaming self-exclusion request), or biometric identification data.

3 How We Collect Your Data

jetbas collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting our support team, or responding to a survey or promotion.
• Automated technologies: Technical and usage data collected automatically when you visit or interact with the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full details.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from our payment processors; geolocation data from IP look-up services used to enforce access restrictions.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank when you initiate a financial transaction on the Platform.

4 Lawful Bases for Processing

Every data processing activity conducted by jetbas rests on one of the following lawful bases as recognised under applicable data protection principles:

• Contractual necessity: Processing required to fulfil the Player Agreement — including account registration, payment processing, game delivery, and customer support.
• Legal obligation: Processing required to comply with anti-money-laundering (AML) regulations, age verification requirements, financial record-keeping obligations, and responses to lawful regulatory or law-enforcement requests.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications (email, SMS) and the use of non-essential cookies, where you have freely given, specific, and informed consent. You may withdraw consent at any time without affecting other processing activities.

5 How We Use Your Personal Data

jetbas uses the personal data we collect for the following purposes:

• To create and manage your player account, including verifying your identity and age in compliance with our 18+ policy;
• To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate financial records;
• To operate, maintain, and improve all platform features, including casino games, sports betting markets, and live dealer services;
• To provide 24/7 customer support through live chat and email, and to maintain records of support interactions for quality assurance;
• To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct;
• To monitor player behaviour for responsible gaming purposes and to apply player-protection measures such as deposit limits or self-exclusion where necessary;
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts — these are not marketing messages and cannot be opted out of while your account is active;
• To send promotional communications, bonus offers, and personalised recommendations where you have provided explicit consent to receive such messages;
• To conduct internal analytics and platform performance reviews, using aggregated or anonymised data wherever possible;
• To comply with legal obligations including record-keeping, audit requirements, and responses to regulatory enquiries or court orders.

6 Data Sharing and Third-Party Disclosure

jetbas does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly limited to what is necessary for each stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank receive the minimum data necessary to process your financial transactions securely.
• Identity verification providers: KYC and AML compliance partners may receive your identity documents and personal details to verify your age and identity as required by our platform policies.
• Game content providers: Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe receive session tokens and gameplay data to deliver their game content and calculate outcomes. These providers operate under their own data protection standards.
• Fraud prevention services: Third-party security and fraud screening providers may receive technical data including IP addresses and device fingerprints to identify suspicious activity.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, financial intelligence units, or courts when compelled to do so by law, valid legal process, or to protect the safety and security of our platform and users.
• Corporate transactions: In the event of a merger, acquisition, or sale of jetbas business assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

All third-party service providers engaged by jetbas are bound by contractual data processing agreements that restrict their use of your data to the specific purpose for which it was shared and require them to maintain appropriate security standards.

7 Cookies and Tracking Technologies

The jetbas Platform uses cookies and similar technologies to deliver a functional, secure, and personalised experience. Cookies are small text files placed on your device when you visit the Platform. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session management cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and last-visited game category to personalise your experience across sessions.
• Analytics cookies: Collect anonymised data about how players navigate the Platform — which pages are visited, how long sessions last, and where users encounter errors. This data helps us improve the platform experience.
• Marketing cookies: Used only if you have consented to receive targeted promotional content. These cookies track interactions with jetbas promotions to measure campaign effectiveness.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, though some features may behave differently. For full details on the specific cookies in use, please refer to our cookie notice displayed on your first visit to the Platform.

8 Data Retention

jetbas retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any legal retention obligations that require us to hold data for longer periods. Our standard retention guidelines are as follows:

• Active account data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, to comply with AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of 7 years from the date of each transaction in accordance with financial regulatory obligations.
• Identity verification documents: Retained for 5 years after account closure or the last transaction, whichever is later.
• Support communications: Retained for 3 years from the date of each interaction for quality assurance and dispute resolution purposes.
• Marketing preferences and consent records: Retained until you withdraw consent, plus 1 year as an audit record of the consent withdrawal.
• Technical/log data: Typically retained for 12 months from collection, unless required for an active security investigation.

When data is no longer required and no legal retention obligation applies, jetbas will securely delete or irreversibly anonymise it.

9 Data Security

jetbas implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored at rest, including payment details and identity documents;
• Salted password hashing using industry-standard algorithms — jetbas never stores passwords in plain text;
• Role-based access controls limiting employee access to personal data strictly to those whose job functions require it;
• Multi-factor authentication requirements for all internal administrative systems;
• Regular third-party security audits and penetration testing of the platform infrastructure;
• 24/7 automated intrusion detection and anomaly monitoring on all production systems.

While we apply best-practice security measures, no system is entirely impervious to attack. In the event of a data breach that is likely to affect your rights and interests, jetbas will notify you and relevant authorities within the timeframes required by applicable data protection regulations.

10 Your Data Protection Rights

As a jetbas player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of verifying your identity.

• Right of access: You may request a copy of all personal data we hold about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you. You can update most details directly within your account profile.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations which may require us to retain certain data.
• Right to restriction of processing: You may request that we limit the processing of your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to us directly, for the purpose of transferring it to another service provider.
• Right to object: You may object at any time to processing based on legitimate interests, including profiling for responsible gaming purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent (marketing communications, non-essential cookies), you may withdraw that consent at any time without affecting prior processing.

11 Children's Privacy

The jetbas Platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under 18. Age verification is a mandatory step during registration, and we may request supporting documentation at any point.

If we become aware that a minor has created an account or provided personal data through the Platform, we will immediately close the account, delete all associated personal data without delay, and void any financial transactions associated with that account. If you believe a minor has accessed the jetbas Platform, please contact us immediately at [email protected].

12 Changes to This Privacy Policy

jetbas reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Where a change is material, we will notify registered players by email or through a prominent in-platform notice at least 7 calendar days before the change takes effect.

The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform after any revision takes effect constitutes your acceptance of the updated Policy.

13 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how jetbas handles your personal data, please contact our dedicated privacy support team through the following channels. All privacy-related communications should clearly state "Privacy Enquiry" in the subject line to ensure prompt routing to the correct team.

• Email: [email protected]
• Live Chat: Available 24/7 via the in-app chat widget
• Response Time: Within 2–5 minutes via live chat; within 24 hours via email for standard queries; within 30 days for formal data rights requests

We take all privacy enquiries seriously and will work diligently to resolve any concerns you may have about the use of your personal information on the jetbas platform.